F.A.Q.

Booking An Appointment

Question: How much notice do you require to book a photo shoot?

Answer:
In some cases, we are able to schedule a shoot with 1 days notice, however it is ideal to book your shoot a couple of days in advance to ensure availability. Unfortunately, we are unable to accommodate “same day” bookings.

Question: How far do you travel for photo shoots?

Answer:
Our “no charge” travel boundaries are West at 427; North at Steeles; East at Port Union Road. We do take appointments outside of these boundaries, however, there is a minimum out of area travel fee of $25. Please give us a call with specific travel fee inquiries.

Question: I would like to book an appointment but I am not sure if the stagers will be done in time and I may have to cancel/reschedule. Do you have a cancelation policy?

Answer:
We are happy to schedule the appointment and hold the time slot for you. If you need to cancel or reschedule your appointment, please do so no later than 5:00 p.m. the day before your listing is scheduled to be photographed. In fairness to our photographers, any cancellations after this time will be subject to a charge of $45.00 with no exceptions.

Turnaround

Question: Can I get my photos the same day as the shoot?

Answer:
Our turnaround for photography is the following business day. Our photographers are usually out on the road for most of the day and the editing process does not begin until the end of the day. We are cautious not to rush the editing process to ensure we are providing you with the best possible photos.

Question: When can I expect my feature sheets?

Answer:
We offer a number of different feature sheets and brochures with varying turnaround times. Below is a brief list with turnaround times for each feature sheet and brochure we offer:

Feature Sheet A
Turnaround: 1-2 business days

Feature Sheet B
Turnaround: 2 business days

Prestige Brochure – 4 Page
Turnaround: 3 business days

Prestige Brochure – 8 Page
Turnaround: 4 business days

Wire Bound Booklet – 20 Pages
Turnaround: 4-5 business days

General

Question: Can I provide my own photos and have your company design the feature sheets?

Answer:
Unfortunately, due to varying degrees in quality of photography provided and issues with photos being provided in low resolution, we do not accept photography done by other companies. We would be happy to book an appointment for you to have one of our photographers come and do the photo shoot.

Question: I’m not sure how to upload my photos to the listing on TREB. Can your company do this for me?

Answer:
We are happy to upload your photos to TREB for you. If you would like us to do so, please email us with the MLS# once the listing is loaded.

Question: What is the difference between a Virtual Tour and a HomeLink?

Answer:
A virtual tour shows a 360 degree rotating view of a room and is created by taking several photos of the room at various angles and then stitching them together afterwards to create a “video like” effect. A HomeLink is a link that includes a photo gallery, slide show, printable version of your brochure and Google Street View. Unlike a virtual tour, the HomeLink showcases still photos and does not give a 360 degree view of each room. The great thing about the HomeLink is that it allows for you to show many more photos online then just the 9 photos that you can upload to TREB. Please refer to our Virtual Tour and HomeLink demos on our Services page.

Question: Will the photographer move items around in a house?

Answer:
While our photographers are trained to remove small things such as dish towels from a stove, they are not required to move things such as boxes or furniture. The safest bet is to ensure that the property is “photo ready” before the photographer arrives. If you feel that you are more “detail oriented” it may be a good idea to be present at the time of the photo shoot to ensure that everything in the house is to your liking.